RED BEAD Experiment the original Dr. Deming style
Why is ?

a useful tool ?

Use this world famous learning tool to  get beyond   the words preached by the management, supervisors and the gurus of Total Quality Management and to...

Learn to live the talk !

... learn how to work together as a team to take action !

...start turning all that theory and rhetoric into practice...

  • eliminate waste & rework on the job

  • get more productivity from the workforce

  • go beyond customer service

  • have customers come back and back

  • provide customer delight without extra cost

  • what "pro-active" really means

  • when not to blame the willing workers

  • stop finger pointing in the office

  • get started in a TQM program

  • put new life in an old program

  • build an effective supplier relationship

For years now we have heard workers and managers complaining about everything from the taste of the water in the water cooler to the costs of quality returns. Many times customers complain as well. There have been management and worker programs of all types but for most organizations, nothing seems to work. Shouldn't we be looking for a Delightful Customer Experience ?

Well in order for an organization to be successful, the individual workers must be successful first. But they may not have the skills, knowledge and opportunity to be so without some help.

The RED BEAD Experiment is a tool that allows workers and managers and customers to unite using a common language to find ways to treat each other with respect; get beyond the old biases and to work as a team.

The result will be to find the red bead problems that are the causes of their: rework; the wasted effort; and the changes in mind that take away our profit; our worker satisfaction and push good customers away to look for another supplier!

It is a truly - win - win - win situation !



Who is Dr. Deming?


What is the RED BEAD Experiment ?


How is the RED BEAD Experiment used ?


What is History of Red Bead Experiment ?


What is Customer Delight ?


It all starts with Successful me !



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